This page was automatically generated as a starting template only. It does not constitute legal advice. Review and update all policies with a qualified professional before accepting orders.
Frequently Asked Questions
Most in-stock orders are processed and ship in 1–3 business days (Monday–Friday). Transit time depends on your location and carrier schedules, but you’ll see an estimated delivery window at checkout. We’ll also email you as soon as your order is on the way.
If there’s an issue with your order, contact us as soon as possible so we can make it right. Returns and refunds for live plants depend on timing and condition, so please review our Refund and Returns Policy for eligibility and next steps before submitting a request.
When your order ships, you’ll receive an email confirmation with a tracking link and carrier details. If you don’t see it, check your spam/junk folder and search your inbox for our store name. Still can’t find it? Send us a message with your order number and we’ll help.
Yes—many larger projects (privacy hedges, habitat/deer plantings, and reforestation orders) work best with a quick conversation first. Reach out for a quote and we’ll confirm availability, timing, and the best pickup or delivery option for your location.
Tell us your goals (privacy, wildlife habitat, reforestation), planting area, sun/soil conditions, and whether deer are a concern. We’ll recommend options like Green Giant for fast screening or other species suited to your site and budget. If you’re not sure where to start, message or call—helping you plan is what we do.
